SMS Privacy Policy

This SMS Privacy Policy explains how In the Solution Pool Care (“we,” “us,” or “our”), an owner-operated residential pool service based in Cape Coral, Florida, collects, uses, and protects information in connection with our text message (SMS/MMS) program. It applies specifically to mobile messaging and supplements any other privacy notice we provide.

Information we collect

• Your name and mobile phone number.
• The fact and record of your consent (opt-in) to receive text messages from us, including when and how you provided it.
• Messages you send to and receive from us, and basic delivery information (for example, whether a message was delivered).
• Service-related details you share with us by text (for example, your address, pool details, or scheduling preferences).

How we use your information

We use the information above only to operate our messaging program and serve you, including to:

• Schedule, confirm, and update pool service appointments and visits.
• Send billing, invoice, and payment-related notifications about your account.
• Respond to your questions and provide customer care.
• Send occasional service announcements relevant to your account (for example, schedule changes).

How we share information

We share your phone number and message content only with the service providers that operate our messaging on our behalf (for example, our SMS delivery provider and telephone carriers), and only to the extent needed to deliver the messages you have requested. These providers are not permitted to use your information for their own purposes.

We may also disclose information if required by law, to comply with a legal process, or to protect the rights, property, or safety of our customers or our business. We do not sell your personal information, and we do not share mobile opt-in data or consent with third parties for marketing.

Message frequency, rates, and opt-out

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message from us; you will receive a single confirmation and then no further texts. For help, reply HELP or contact us using the details below. See our SMS Terms & Conditions for full program details.

Data retention and security

We keep messaging records, including your opt-in and any opt-out, for as long as needed to provide our services, maintain proof of consent, and meet legal and record-keeping obligations, after which we delete or de-identify them. We use reasonable administrative and technical safeguards to protect the information we hold; however, no method of transmission or storage is completely secure.

Your choices

In addition to replying STOP, you may ask us to access, correct, or delete the information we hold about you, or stop messaging you, by contacting us at the details below. We will honor opt-out requests promptly.

Children’s privacy

Our services and messaging program are intended for adults and are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this SMS Privacy Policy from time to time. The “Effective” date above shows when it was last revised; material changes will be reflected on this page.

Contact us

In the Solution Pool Care
PO Box 150713, Cape Coral, FL 33915
Phone: (239) 240-8789
Email: bissanti@inthesolutionpools.com
Web: inthesolutionpools.com