We’re happy to come back outside of our normal schedule for a nominal fee.

If you cannot reach us because it is outside of normal business hours, please send an email to: bissanti@inthesolutionpools.com and we will respond as soon as possible.

If you are experiencing a leak or the pump is running dry due to low water level or other reasons, please be sure to shut your system off and prevent it from restarting automatically to ensure the motor does not overheat and damage the pump. For pools with automation, this can usually be done by putting the pool in “Service Mode” using the panel on the wall by the pool equipment. For pools with mechanical timers, you can move the lever to the OFF position and remove the pin labeled “ON” to prevent it from starting again in the morning. When all else fails, you can shut the entire system down at the breaker.

If you’re on the regular service plan and you’ve already had a vacuum that month, but another is needed, the extra charge would be $20 if it is done on your next regularly scheduled service day.

If an extra trip for a vacuum is needed between regular service days, the extra charge will be $35.

Other extra service calls for troubleshooting, diagnosing of issues or any other services start at $25 for existing customers ($50 for non-customers), and extra charges may apply depending on the time spent on the call.

Thank you for your payment! You can send payments to the following handles:

CashApp: $NickB47
Venmo: @Nicholas_Bissanti
PayPal: @Bissanti

If paying via the above mentioned apps, we appreciate it if you could use the “Friends and Family” or similar payment option to avoid processing fees. For payments via Zelle, please add us as a payee using our phone number: (239) 240-8789

For billing we use the service Square, and they require that we select at least one digital payment option as default. Because we are required to pay a processing fee for credit and debit card payments, we leave those options disabled unless a customer wishes to use one of those methods and pay the processing fee. On your invoice, you should see our billing address where you may send check payments to avoid the fee, or you may use a payment app such as Zelle, PayPal, CashApp, or Venmo! See question above for details on using those methods.

Yes, we would be happy to maintain the water level in your pool! However, we will only do so if there is a water timer setup on the property, as we do not make trips back to shut the water. We prefer to use two Orbit mechanical water timers back to back on your hose bib. This way, in the event that one timer fails (they do have a limited lifespan), the other will stop the flow, as it would be much less likely that both fail simultaneously. This ensures that there will not be any overfilling, dilution of chemicals, or high water bills!