We’re happy to come back outside of our normal schedule for a nominal fee.
If you cannot reach us because it is outside of normal business hours, please send an email to:
bissanti@inthesolutionpools.com and we will respond as soon as possible.
If you are experiencing a leak or the pump is running dry due to low water level or other reasons, please be sure to shut your system off and prevent it from restarting automatically to ensure the motor does not overheat and damage the pump. For pools with automation, this can usually be done by putting the pool in “Service Mode” using the panel on the wall by the pool equipment. For pools with mechanical timers, you can move the lever to the OFF position and remove the pin labeled “ON” to prevent it from starting again in the morning. When all else fails, you can shut the entire system down at the breaker.
If you’re on the regular service plan and you’ve already had a vacuum that month, but another is needed, the extra charge would be
$20 if it is done on your next regularly scheduled service day.
If an extra trip for a vacuum is needed between regular service days, the extra charge will be
$35.
Other extra service calls for troubleshooting, diagnosing of issues or any other services start at
$25 for existing customers ($50 for non-customers), and extra charges may apply depending on the time spent on the call.